Granted this was my 1st visit, but I can only hope any future visit will be similar. My experience was great. The staff I worked with was so kind and seemed like they really care about the health status of their patients. Testing was explained (the why, how and best/worse case scenario outcomes), treatment was explained (what the experience will be like and what can be expected afterwards), and details were provided about what can be expected from future visits.. All-in-all I give my 1st visit a definite 5!!